Will I talk to “real” doctors?

Yes. Chat Live MD members talk to state-licensed, U.S. board-certified, primary care physicians and pediatricians. When you request a visit, Chat Live MD will connect you with a doctor licensed in your state.

Can I use it for my Family members?

Yes. Chat Live MD currently covers up to 6 family members under one plan. (See Plan)

Can Chat Live MD be used for Emergency Situations?

Chat Live MD is created to address non-emergency medical problems and should NOT be used for immediate medical emergencies.

How can a doctor diagnose me without physically seeing me in-person?

The doctor will consult with you and review your electronic medical records. Your medical history will have past conditions, current medications, as well as your family medical history which the doctor will then use to make an informed decision about your health. You also have the option of showing any problems to your doctor by using a secure, private video call.

Is this health insurance?

This does NOT replace insurance, whether you have health insurance or not, Chat Live MD will provide you immediate access to unlimited consultations with licensed medical professionals when you need it. It’s faster than a visit to your doctor’s office and far less costly than the urgent care or the emergency room visit for minor acute illnesses. Chat Live MD℠ is the right choice for routine medical problems and questions. Prescriptions are electronically sent to local pharmacy at doctors discretion.

Do I need to have Health Insurance to use?

No, it can be purchased without having health insurance. If you have Medicare, Medicaid, or private health insurance coverage you may be eligible for reimbursemnent when you pay for this service out of your pocket. Check your states telemedicine coverage options.

Can I get my prescriptions?

Yes, our online doctor can prescribe medications if medically necessary. They will electronically send it to your local pharmacy.

Can I be turned down for pre-existing conditions?

We do not turn away those with pre-existing conditions.

Do I need to have the internet?

No, you can talk to a doctor with a simple phone call. The internet is optional and beneficial for video consultations.

Can I get a doctors note after my medical consultation?

Yes, after your medical consultation you can request a doctors note which you will receive in your secure account, in pdf format, with our professional letterhead. You can then download and print or attached to an email to send to your employer.

Are Spanish speaking doctors available?

Yes, Spanish speaking physicians are available. Once you have an account you can switch the site to the Spanish language, as well as request a Spanish speaking doctor.

Do you have further questions? Please contact us and we’ll be happy to assist you.

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